FAQs


Taking Surveys and Joining Discussions


How frequently will I be invited to share my opinion?

While the Intuit Small Business Insights Research team issues survey and discussion invitations every month, this doesn’t necessarily mean every member will be asked to participate each time. This is because, from time to time, surveys may be relevant to certain industries or for users of specific products.

How will I know if there is a survey or discussion for me to complete?

We will send you an email invitation with a link to the survey or discussion. You are under no obligation to participate; however, Because we have limited space in the community, if you choose not to participate in any activities over a two month period, we will assume you have passively decided to no longer participate in the community.

How much time does it take to complete a survey?

We know that your time is valuable, so we ensure that our surveys are as short as possible. They usually take no more than 5 to 10 minutes to complete.

How do I know you actually received my questionnaire answers?

At the end of each survey is a "Finish" or "Submit" button. Once you have clicked that button, your data is stored on our secure server. You will then see a Thank You page. This indicates that we have received your input.


Miscellaneous


Do I need special hardware or software?

No. Almost any computer with Internet access is sufficient to complete our surveys.

Are there any fees or costs?

No. Your community membership is absolutely free.

What if I have more than one email address?

Many people have several email accounts. If you have more than one email address, please register with the email address you would like us to use when contacting you. In addition, please make sure you add support@intuitsmallbusinessinsights.com to your address book. This will ensure you always receive our email notifications.

How do I cancel my membership (opt-out)?

As a community member, you will receive email invitations to complete online surveys and join discussions. To deactivate your membership, you can simply click on the unsubscribe link located at the bottom of the email invitation. Alternatively, you can send an email to support@intuitsmallbusinessinsights.com to request removal and you will no longer receive survey invitations.

What if my registration information changes?

Since your registration information is critical to our sending you the most appropriate surveys, we have developed a place for you to update your information at any time. Simply log in with your username and password and click on the update link. Here you can make changes to your email address and password. This will ensure that we will send our studies to the correct email address.

Privacy

For more details, please see our privacy policy.

Community or Research Help

If you experience a technical problem related to the community or a survey, please e-mail us at: support@intuitsmallbusinessinsights.com. Please be as specific as possible when describing the problem. Please tell us the browser (include the version number) you are using. We will respond promptly to help determine the nature of the problem.

QuickBooks or Intuit Product Help

If you have a product or service-related issue that requires technical support, please use your usual method for accessing support, or go to http://www.quickbooks.com/support.